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Shipping and Returns

Shipping Policy

We know how excited you will be to receive your order once you find the perfect outfit on ATCclothing.com, please review the shipping information below to help guide your shipping selection. If you have any questions regarding estimated delivery or need help with your shipping options, please feel free to contact our Customer Service Team at (786)505-4282 or by email at customer.service@atcclothing.com.

 

ATCclothing.com ships to the 48 contiguous states, which excludes Alaska and Hawaii. At this time we do not ship to P.O. Boxes, Puerto Rico, APO/FPO, or international addresses.

 

1. When will my order ship?

2. How will my order be shipped?

3. What do you charge for shipping?

4. Do you offer expedited shipping?

5. Once I've place my order, How long will it take to arrive?

6. How can I track my order?

7. How do I change my shipping address once my order is placed?

8. What happens if my package is unclaimed or refused?

9. What should I do if my shipment is damaged?

10. What should I do if my shipment is lost/stolen?

11. What should I do if my item is defective?

12. My shipment was missing an item. Whom should I contact?

13. What should I do if I receive the wrong item?

14. I haven't received my order. Whom should I contact?

15. Why doesn't the carrier's website recognize the tracking number for an order I placed?

 

1. when will my order ship?

            Usually orders ship between 24-72 business hours, but can take up to 5 business days to be processed and shipped. Weekends and holidays are excluded  from processing and shipping times, so please account for non-business days when placing your order. You will receive an email with tracking information when your order has been shipped.

 

2. How will my order be shipped?

            Usually orders ship between 24-72 business hours, but can take up to 5 business days to be processed and shipped. Weekends and holidays are excluded  from processing and shipping times, so please account for non-business days when placing your order. You will receive an email with tracking information when your order has been shipped.

 

3. What do you charge for shipping?

            Standard shipping is $16.00 and free for orders over $150. (estimated between 2-9 business days)

     Priority shipping is $36.49.  (estimated between 1-3 business days)

            

4. Do you offer expedited shipping?

            We currently do not offer express or overnight shipping at this time. Orders can take between 24-72 business hours to process before being shipped, but if you do need an item for a special event you can give us a call with your Order # and we will do our best to get it shipped out right away.

 

5. Once I've placed my order, how long will it take to arrive?

            Orders are typically shipped within 3 business days, and standard domestic shipping orders typically arrive within 5-7 business days. You will be emailed a tracking number once your order has been shipped, allowing you to track your package’s progress and obtain a scheduled delivery date.

 

6. How can I track my order?

            Once your order has shipped, you will be emailed a tracking number. Tracking will be available 24 hours after your order is shipped out. You can view the progress by tracking your package at USPS.com. If you have any questions about the tracking of your order please contact our Customer Service Team at (786)505-4282 or by email at customer.service@atcclothing.com.

 

7. How do I change my shipping address once my order is placed?

            If you have entered an incorrect shipping address, please call us as soon as possible at (786)505-4282 or email us at customer.service@atcclothing.com so that we can correct your address before your order has been shipped.

 

8. What happens if my package is unclaimed or refused?

            If your package is returned to our facility because it could not be delivered, or is 

        unclaimed or refused, you are responsible for the following:

 

    • Original and return shipping charges (regardless of if they were waived earlier)
    • If you choose to not have them reshipped to you a 20% restocking fee will be assessed.
    • The amount of these charges will be subtracted from your merchandise.

 

9. What should I do if my shipment is damaged?

            In the event that your shipment is damaged in transit please take photos before opening it. Once opened, inspect your outfits carefully. If your items are damaged please contact the carrier to file a claim. Once your claim is opened please email as much information as possible to our Customer Service Team for further assistance.

 

10. What should I do if my shipment is lost/stolen?

            ATC Clothing is not responsible for refunding or replacing lost or stolen packages when a delivery notice has been received from the carrier. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report. In the event that your package was not received and no delivery notice has been sent, please contact our Customer Service Team at (786)505-4282 or by email at customer.service@atcclothing.com for further assistance. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. If the customer has not paid the required expenses within 7 business days of the returned package it will be treated like a cancellation. The merchandise cost will be refunded, less a 20% restocking fee, to the account on the order.

 

11. What should I do if my item is defective?

            We at ATC Clothing know how important it is to receive quality clothing the first time. So we have strict quality control protocols in place for every piece of merchandise we receive and send out. In the event we miss something and you find a manufacturer defect please feel free to view our Defective Item Return Process and  contact our Customer Service Team at (786)505-4282 or by email at customer.service@atcclothing.com for further assistance.

 

12. My shipment was missing an item. Whom should I contact?

            In the event your shipment is missing an item, please call or email our Customer Service Team at (786)505-4282 or customer.service@atcclothing.comfor further assistance.

 

13. What should I do if I receive the wrong item?

        In the event you receive an item you did not order , please call our Customer Service Team at (786)505-4282 or by email at customer.service@atcclothing.com for further assistance.

 

14. I haven't received my order. Whom should I contact?

            All orders are processed Monday through Friday, but are not processed or shipped on weekends or holidays. Don’t forget to allow 2-3 business days for order processing. 

    After orders are processed, please reference your shipment confirmation email for your tracking number. You can track your shipment with the carrier using to tracking number provided.

    If you still think your order is missing, please call our Customer Service Team at (786)505-4282 or email at customer.service@atcclothing.com for further assistance.

 

15. Why doesn't the carrier's website recognize the tracking number for an order I placed?

            Your tracking number won’t be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again later in the day or the following day, then follow it right to your front door.

 

 

 

Return Policy

Thank you for shopping with ATC Clothing! We hope you LOVE, LOVE, LOVE, the items you purchased, but just in case you don’t please follow the guidelines of our Return Policy. 

 

 

If you have any questions please email customer.service@atcclothing.com

Money Back Guarantee

            We want you to love your outfits or send them back. If you are not in love with your new outfits notify our Customer Service Team within thirty (30) days of your package being marked delivered. Once received if the outfits meet our return requirements you will be given a full refund.

365 Day Return Policy

Our 365-day return policy is for items returned and not covered by our thirty (30) day money back guarantee. Eligible purchases returned within one year (365-days) of the purchase date can be returned for store credit. Items are still subject to the return requirements.

Return Requirements

  • Items must be unworn, unaltered, unwashed, and original tags must be attached to be eligible for return.
  • Items returned with makeup, deodorant, perfume, pet hair, smoke stains or similar product stains will not be accepted and will be shipped back to the customer at their own expense.
  • All returns require notification before being shipped back to our facility. To be considered for refund please notify our Customer Service Team within thirty (30) days of your package(s) being marked delivered. For store credit please contact our Customer Service Team no later than three hundred and sixty-five (365) days after your purchase.
  • In addition to the notification, items must be postmarked within 40 days (unless the 40th day falls on a Sunday or holiday) from the date the items were delivered to you.  (applies only to 30-day money back gurantee)
  • No items that were marked sale, accessories, jewelry, or shoes will be accepted for returns or exchange - this includes any item not sold at full price which would include flash sales, private sales, and items discounted over 25%, or any form of deep discount coupon codes.
  • Items not eligible for returns include but are not limited to: spandex mini shorts, swimwear, accessories, jewelry, socks, camis, hats, purses, wallets, scarves, sunglasses, and belts.
  • Please include the original packing slip with your return. If you cannot include the original packing slip, include your order number, billing name, and correct address on a piece of paper. Without this information, we will not be able to process your return.
  • All return shipping charges must be prepaid we do not accept COD deliveries.

Items traditionally not eligible for returns that are approved by website manager are subject to a 20% restocking fee.

Returns that do not meet criteria that are still unwanted and approved by website manager will be accepted for a store credit. The store credit will equal the amount paid for the merchandise minus a 20% restocking fee.

If you return does not meet our return requirements we will notify you. If we do not hear back or received the reshipping fee to return your clothing to you, we will consider the clothing unclaimed. Unclaimed clothing will be donated thirty (30) days after it was received.

    Return Shipping

                Notifications received within thirty (30) days of your packages being marked delivered are eligible for a free return label if your order was over $75 (excluding flash sales and deep discounts). For emails after 30 days and/or orders under $75 original and return shipping is non-refundable.

     

                Original shipping charges are non-refundable.

     

                We recommend that all returns be sent via a traceable carrier such as UPS or Fedex. ATC Clothing will not be responsible for packages not received. We also cannot be responsible for any lost/damaged return packages.

     

                You may reuse the shipping bag sent to you so that you do not have to purchase additional packaging or boxes to make your return. Please make sure all other shipping labels have been removed or blackened out before you mail your return package.

     

    Exchanges

                Returned items will be returned for online store credit only. Store credit never expires. 

     

               Due to the high risk of sell outs we do not process exchanges. We suggest, in the event you would like to exchange an item for a different size and/or color, that you order the item you want as soon as possible, then notify our Customer Service about your return and the steps you have taken to get the item you desire. Once your returned item is received and inspected, if it meets our return criteria you will be refunded for the cost of the original merchandise. 

     

    Holiday Return Policy 

                Orders placed between November 27th and December 24th will be eligible for return until January 15th holiday returns must be postmarked no later than January 15th. All other return guidelines still apply.

     

    Defective/Damaged Items Process

                At ATC Clothing quality is our first concern. With every shipment we receive from our venders we inspect every item throughly. Then we repeat our inspection before sending your outfits to you.  In the unlikely event that we missed something, please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise you must contact our Customer Service Team within three (3) days of your package being marked delivered, no exceptions. If we do not receive notice it will be rejected. 

     

    Please follow these guidelines to expedite your claim:

     

    • Use your smart phone or other device to take pictures of the defective/damaged area.
    • Include an image of the tags showing they are still attached. 
    • In the body of the email include your pictures, the first and last name from the billing address, order #, and product code/name of the damaged item.

     

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