Frequently Asked Questions
Your order should ship within 2-3 business days from when you placed the order.
As soon as your order is shipped we will send you an email with a tracking number. If you have not received this email please check your spam folder then email customer service.
Email customer service to confirm we have received your purchase.
We reserve the right to cancel any order for any reason. However, it is very unlikely unless we have an issue with inventory.
If your order was canceled, your account should be refunded within 3-5 business days. Some banks take 7-9 business days to show the credit. If you do not see the credit within 14 business days we will be happy to contact your bank with you.
As a boutique, we rarely restock particular items. However, there is always a chance we fell in love with the item as well. Email customer service to verify.
When you are ready to check out enter your promotion or coupon code into the provided box.
Typically we do not allow promotions and coupons to be combined.
Please contact customer service to begin the refund process. At this time we do not handle direct exchanges because of how quickly items sell out. If you already have an item in mind please place your exchange order as quickly as possible and we will process your refund as fast as we can.
First, check if the package has been marked delivered. All of our products are sent with a tracking number. Then, check with the company who delivered the package on where it was left. Also, check with your neighbors to see if they received it by mistake.
First, contact the company delivering the package. If they insist it was delivered, check with your neighbors. If you still can't find it please email customer service and we will see what we can do.